Privacy Policy

At Digital Eye UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or interact with us in any way. Please take a moment to read through this policy to understand how we handle your personal information.

1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

  • Personal Identification Information: This includes your name, email address, phone number, and postal address. We collect this information when you register for an account, make a purchase, request a quote, or contact us for support.
  • Payment Information: When you make a purchase, we collect your payment details, such as credit/debit card information and billing address. Payment transactions are processed securely, and we do not store your payment information.
  • Technical Data: This includes IP addresses, browser type, device information, and details about your interaction with our website, such as pages visited and links clicked. This data helps us improve the user experience and ensure website functionality.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our site. Cookies collect information about your preferences and online activity, which helps us personalize your experience and analyze site traffic.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Service Provision: We use your information to deliver our services, including processing orders, scheduling installations, and providing customer support.
  • Personalization: Your data helps us personalize your experience, such as recommending relevant products, offers, or services based on your preferences and previous interactions.
  • Marketing and Communication: With your consent, we may send you promotional emails, special offers, and updates on new products or services. You can opt-out of marketing communications at any time.
  • Legal Compliance: We may use or disclose your personal information when required to comply with legal obligations, such as responding to court orders, regulatory inquiries, or other legal processes.

3. Sharing Your Information

We value your privacy and do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, contractors, or partners who help us provide our services, such as payment processors, delivery services, or IT support. These third parties are obligated to protect your information and only use it for the services we request.
  • Legal Requirements: We may disclose your data if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, prevent fraud, or ensure the safety of our users.

4. Data Security

We are committed to ensuring the security of your personal information. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, firewalls, and strict access controls. While we strive to protect your data, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you. We will provide a copy of this information within a reasonable timeframe.
  • Correction: If your personal information is inaccurate or outdated, you have the right to request corrections or updates.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Data Portability: You can request a copy of your data in a commonly used format, which you can transfer to another service provider if desired.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe link in any marketing email we send you or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies to improve the functionality of our website and enhance your browsing experience. Cookies are small data files stored on your device when you visit a website. These cookies help us remember your preferences, track usage patterns, and deliver targeted content and advertisements.

You can control your cookie settings through your browser. However, disabling cookies may limit your ability to use certain features on our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as providing services or complying with legal obligations. When we no longer need your data, we securely delete or anonymize it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and the revised policy will include the date of the most recent update. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@digitaleyeuk.com
Phone: 020 7946 0345
Address: 10 Digital Eye Lane, London, W1K 5GZ, United Kingdom

Thank you for trusting Digital Eye UK with your personal information.

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